Survey—Reception at Services Québec

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How I was welcomed

When I arrived at the Services Québec office, the reception personnel promptly asked me the reason for my visit.

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Services provided by the reception personnel

After asking me the reason for my visit, the reception personnel... 

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Quality of service at the service desk 

The personnel who served me at the service desk were professional and efficient. 

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Courtesy

The personnel who served me at the service desk were polite and courteous.

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Quality of information obtained

The information provided by the reception personnel when I arrived is or will be useful.

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Waiting period

The wait before meeting with an agent or the employee with whom I had an appointment was acceptable (wait time and location).

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Equipment used

In the self-service area, I used the following equipment:

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Availability of equipment used

I was able to use the necessary equipment without delay.

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Quality of help received

Thanks to the help I received, I would now be able to carry out the same online procedure myself.

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Satisfaction

Overall, I am satisfied with the way that I was received at the Services Québec office.